Customer Engagement Level 1 - 20190318

Welcome to the Customer Engagement Operations Level 2 Programme.  This programme is designed to help you to develop the knowledge, skills and attitudes necessary to function effectively in a customer engagement environment. It provides broad-based preparation for employment, enhanced employability and higher earning potential. It also provides a basis for matriculation and articulation.

This programme is comprised of five modules. Please view all resources by clicking the links below. You are required to complete all activities for each module in order to complete this programme.